EnrichOffice

Patient Communication Services for Hospitals and Doctors

Inefficiencies in a medical practice do not merely waste time and effort; they can also contribute to errors, reduce productivity, hurt the bottom line, and frustrate patients, staff and physicians.  We can help you overcome common inefficiencies, reduce bottlenecks, reduce delays and improve patient satisfaction.
Your front office is hub of activity: phone lines ringing, faxes coming in and going out, patients checking in, patients scheduling tests or appointments, patients checking out, new patients turning in paperwork, and so on.  We can share in the tasks done at the front desk, and in the process of doing it, reduce costs, improve efficiencies, and have a positive impact on patient satisfaction

Appointment scheduling services

Appointment scheduling services benefit both your staff and your patients. Free staff from the monotonous task of scheduling appointments and allow them to focus their time on delivering clinical care.

• We can customize our services to meet your workflow protocols.
• We can integrate seamlessly with your proprietary data bases / EMR / EHRs.
• We have the ability take multiple appointment scheduling/confirmations at the same time
• We can improve scheduling efficiency
• Decrease hold times and dropping of inbound calls
• Enhance and improve the quality of patient experience

Outbound Call to Patients

Our outbound communications capabilities help

• Appointment reminders and follow-ups.
• Conduct patient outreach calls to encourage scheduling of recommended screenings
• Issue pre-operative instructions
• Conduct follow-up calls and deliver confidential lab results
• Remind patient of POS collection requirements
• Conduct Patient post visit follow-up calls for a feedback on patient visit experience which can help your practice in improving patient satisfaction

Insurance eligibility verification

Having access to Insurance eligibility verification and plan-specific benefits information confirmation before services are renderedincreases time-of-service collections, minimizes bad debt and boosts patient satisfaction.

Our team will work to provide detailed benefit information with important co-pay and deductible information before patient check-in.  This can

• Save Time
• Reduce billing and co-pay errors
• Improve point-of-care collections
• Shorten check-in process and improve patient experience
• Reduce claim rejections and decrease bad debt by identifying ineligible patients and services in advance

Prior Authorizations - Get Authorization, Get Paid

Denied claims due to unauthorized patient procedures or services can be a major loss in revenue.Although most medical offices are putting in an effort to get prior authorizations for procedures, the time it takes for the call to be answered by the insurance company usually discourages the front office staff to put in the effort needed to get prior authorization.

Our Reimbursement Counselors can assist with the preparation of required documentation, submission of ElectronicPrior Authorization Request, or initiate requests via telephone.

Our team will follow-up with the payers on the status of the approval, and co-ordinate with your office staff to fulfill requests by the payer for additional information.If a request for prior authorization is denied, the appeal for further review of the request can be filed.  When the prior authorization request is approved, we will update your EMR/PM database with the PA number needed during the medical billing process.

More information

Contact the EnrichMD Team at info@enrichmd.com to learn how we can help improve the financial and operational health of your organization.